Terms of Use
These terms govern your use of the Ngātahi online store and booking system. By placing an order or booking an appointment, you agree to and are bound by these terms. If you are unwilling to comply with these terms then you may not use the Ngātahi website.
SELF-RESPONSIBILITY
The natural health information contained on this entire website is for educational purposes only and is not meant to replace medical advice, diagnose or treat any disease. We do not assume any liability for your use of any information contained in this publication.
You are responsible for directing your own health care so please use any information at your own risk. Always consult with your health care practitioner/professional before starting any therapeutic treatments or supplements to assist you to make decisions about your health care program.
Ngātahi and Awhina Motutere offer educational and therapeutic sessions to assist you in obtaining optimal wellbeing which may include herbal, nutritional & lifestyle support.
We do not provide medical advice or diagnosis in our consultations, we advise this should be done by a doctor and therapies offered should not be substituted or replaced for doctor's treatment and should be viewed as complimentary. Consult your doctor with regard to your medical condition/s and symptoms for advice.
PRIVACY
At Ngātahi we are committed to your privacy and the protection of your information.
If you are receiving an email from us then you are a member or customer with us, you have emailed us for information from our website, you have previously purchased, or expressed interest in our products or services.
You have our assurance that your personal information will never be shared, sold or rented to anyone without your permission with the exception of legal requirements in a court of law.
PRICING AND PAYMENT
All prices provided on the Ngātahi online store and through our booking system are given in New Zealand Dollars exclusive of delivery costs.
We accept payment by Credit or Eftpos Card and Afterpay (NZ only). Credit card payments are processed by Stripe Payments. No card details are stored by Stripe Payments.
ONLINE PROCESS
We must receive payment in full before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Items will then be dispatched once payment has been received. For more information regarding delivery dates and times please refer to the shipping section below.
CANCELLATIONS
Cancellation Policy
Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.
We require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.
However, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.
Late Show/No Show
It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.
Shop Orders
Once an order has been placed, if you wish to adjust your order, please make contact via email as soon as possible and we will endeavour to meet your needs.
SHIPPING
Within NZ, please allow 3 - 6 working days for delivery on stocked items. For Australia orders please allow 10 - 14 working days. For international orders please allow up to 3 weeks for delivery.
Ngātahi online store has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
CONTENT ACCURACY
We take every care to ensure that the description and specification of our products are correct at the time of publication.
Prices on the site are current at the time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing but are unable to warrant the site be error-free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.